Refund and Returns Policy
We hope that the products you purchase from us assist in improving your functional movement and overall quality of life. If you have any concerns with any items purchased from our store, please let us know.
You have 21 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We ask that you provide us with a receipt or proof of purchase.
Once we receive your item, we will inspect it advise you on the status of your refund within 3 working days of receipt of your item.
If your return is approved, we will initiate a refund to your original method of payment and provide confirmation of this.
Please note that you will be responsible for paying for your own postage costs for returning your item and these costs are non-refundable. We recommend that you purchase tracking as we cannot be responsible for items lost in the post.
If you have any questions on how to return your item to us, please do not hesitate to contact us.
Your rights under Australian Consumer Law
You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.
Further information about the consumer guarantees is provided here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees (which includes details about the consumer guarantees)
To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We request that the proof you provide includes some specific reference to the item your claim relates to or the specific amount paid for the item. To make a claim under the consumer guarantees please contact us.